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Seller University

Master the selling tools at your disposal with the help of our tutorial videos.
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FAQ

Find answers to the most common questions we receive from sellers.
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Other Resources

Access help pages, seller forums, and resource downloads.

What is Seller University?

Seller University is a series of free training videos created to help you learn how to sell on Amazon. Create product listings faster. Master the key tools and applications. Understand product rules and restrictions. Learn how to take advantage of FBA, advertising, promotions, and more.

Watch Seller University videos on Seller Central once you create an Amazon seller account.

Frequently Asked Questions

Get answers to the frequently asked questions about using Amazon for ecommerce.

Getting Started

What is selling on Amazon?
Selling on Amazon is a program that lets individuals and businesses sell their products and inventory on in Amazon's stores, like Amazon.co.jp.
Why should I sell on Amazon?
Here are just a couple of reasons: the opportunity to put your product in front of hundreds of millions of potential customers, plus the ability to start selling fast before you even set up a business website or physical store. There are many other benefits too.
Can I list my products in all Amazon categories?
Prior approval may be required to list certain products in certain categories. See the Selling Services page for more details.
What type of products cannot be listed on Amazon.co.jp?
Some products may not be listed as a matter of compliance with legal or regulatory restrictions, such as prescription drugs. Also, some products may not be listed as a matter prohibited by Amazon policy (for example, crime scene photos). For detailed information, please see our Restricted Products Help section.
What's the A-to-z Guarantee program?
The A-to-z Guarantee program is for situations where a customer never received a product or received a product that is materially different from what was ordered or expected. We ask customers to first contact the seller when they have a problem. If the customer isn’t satisfied after 48 hours, they can file an A-to-z claim. When Amazon receives the claim, we send the seller an email detailing the claim and requesting basic information about the order and the fulfillment process. Amazon will then determine whether the A-to-z Guarantee claim applies, based on the information provided. In some cases, reimbursement of the order to the customer at the seller’s expense may be involved.
How do I open a new Amazon seller account?
Visit the Pricing page to sign up for the Professional plan or the Individual plan. You can use your Amazon customer account, or you can create a new account with your business email address.

Before you start, be sure to have the following information ready:
  • Your business name, address, and contact information
  • An internationally chargeable credit card with a valid billing address
  • A phone number where you can be reached during the registration process
  • Your tax ID info
  • Additional identity documents may be required in some cases
Can I downgrade my Professional selling account?
Yes. If you don’t want to be charged a monthly subscription fee, you can downgrade your account from the Professional plan to the Individual plan. Please change your plan from the My Services page. In order to make changes, login is required.

If you make changes, you can keep offering items as an Individual seller. However, you’ll lose access to Professional plan benefits like bulk upload, order reports, seller-customized shipping rates, or special listing features. Also, keep in mind that only offers from Professional sellers are eligible for featured offer status on product detail pages.
How do I close my Amazon seller account?
To permanently close your Amazon seller account, request account closure in Seller Central. Keep in mind that you can use our Listings Status feature to suspend your product listings, or you can remove them entirely but hold on to your account for future use. Before you close your account permanently, remember to cancel and remove your listings and resolve all transactions.
How do I sell in Amazon stores in the U.S., Canada, and Mexico?
When you sign up as a Professional seller, you can start selling in our US, Canadian, and Mexican stores through a North America Unified Account. This will enable you to more easily share product listing info and manage your inventory across all three stores. For all per-item transaction fees, sellers will pay the fees for the marketplace where the item was sold. If you are a Pro Merchant, you’ll only be charged one monthly subscription fee for selling in North America.

If you already sell on Amazon in the US, Canada, or Mexico, you can use your existing bank account to receive disbursements in your local currency with the Amazon Currency Converter for Sellers (ACCS).

Pricing

How much does it cost to sell on Amazon.co.jp?
Amazon has two selling plans. The Professional selling plan costs ¥4,900 (excluding tax) per month plus a per-item referral fee. Referral fees vary by category. The Individual selling plan costs ¥100 (excluding tax) per unit sold plus a per-item referral fee. Referral fees vary by category. If you plan to sell fewer than 49 items a month, the Individual plan may be best for you.

In addition the cost of your selling plan and referral fees, other costs may apply, depending on how you ship orders, whether you decide to advertise, etc.
What are the differences between Professional and Individual accounts?
Third-party sellers can sell in Amazon's stores by signing up for the Professional plan or the Individual plan. With the Individual plan, sellers pay a fee for each unit they sell. With the Professional plan, sellers pay one flat fee per month, no matter how many units they sell.
When do I start getting charged the monthly subscription fee?
The monthly subscription fee applies to Professional selling accounts only. The charges begin as soon as you finish the registration process. Your first monthly subscription fee will be charged at that time unless you’re signing up with a promotional offer.
How do I get paid?
When your seller account is settled and you have a positive balance, Amazon sends the money to your bank account using an Automated Clearing House (ACH) or electronic funds transfer. It can take up to five business days for the money to appear in your bank account after Amazon initiates a payment.

Before we can pay you, you must provide a valid bank account as the Deposit Method in your Business seller account settings as part of your bank account information. We cannot make payments to a credit card or online payment system, such as PayPal.

Listing

How do I manage my selling account?
Use the Seller Central website to manage all parts of your Amazon business. Seller Central is the website where you manage your selling account, add product information, make inventory updates, and manage orders and payments.
How do I add inventory?
You have four options for entering product-related info:
  • Click the Sell on Amazon button on Amazon product pages.
  • Use the Add a Product feature on Seller Central to list one new product at a time.
  • Use Excel-based inventory files to add multiple product listings at once.
  • Use Amazon Marketplace Web Service to do bulk uploads and get bulk reports.
How will I know when I have a sale?
Amazon notifies you by email or text message when you receive an order. You can choose either notification method in your account settings.
How much does it cost to ship items I sell?
Fulfillment fees depend on whether you plan to ship products yourself, or use Fulfillment by Amazon (FBA) to handle your logistics and offer Prime shipping for your products.
How does Fulfillment by Amazon work?
With Fulfillment by Amazon (FBA) you store your products in Amazon's fulfillment centers, and we pick, pack, ship, and provide customer service for these products.
What is a Featured Offer?
The Featured Offer is on a product detail page where customers begin the purchase process by adding items to their shopping carts. It’s sometimes called the Buy Box. A key feature of Amazon store is that the same product can have multiple offers from multiple sellers. If more than one seller offers the same product in a new condition, they might compete for the featured offer for that product.

To compete for featured offer placement, sellers must have a Professional seller account and demonstrate a consistently great buying experience for customers. Amazon uses performance-based criteria to determine featured offer eligibility and placement status. Eligible listings that do not win featured offer status are eligible for placement in the "More Buying Choices" box. Amazon does not guarantee placement in either of these locations.
Can I offer gift-wrap and gift messaging services to my customers on Amazon.co.jp?
Definitely! Our Gift Messaging service lets customers write notes for individual items or entire orders. Additionally, our Gift-Wrap service lets them select and pay for gift-wrapping for each item in their order.

Other Resources

Amazon Seller Forums

Get answers to your questions from Amazon employees and fellow sellers.

Amazon Seller Help

Dive deep on specific topics related to selling on Amazon.

Beginner’s Guide

Find out what you'll need to start selling in our stores.

Third-party resources

Outside of Amazon, there are other trusted resources. The Marketplace App Store offers applications to help you automate, manage, and grow your business. Also, The Service Provider Network contains information about a variety of service providers to help you with key aspects of selling. Developers and service providers are vetted by Amazon during the application process, reviewed by customers, and continuously audited for compliance.

Amazon does not endorse other third-party resources such as conferences, consulting, and online training. Use caution when engaging non-Amazon resources to avoid scams and misinformation. It might lead to the suspension of your seller account.

Start selling today

Put your products in front of the millions of customers that search Amazon every day.
¥4,900 a month (excluding tax) + selling fees
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