The Point Reward Project for Consumers using Cashless Payment will end at 23:59 on Tuesday, June 30, 2020.When does the period of eligibility for orders end?
Orders placed by Tuesday, June 30, 2020 and shipped by Wednesday, July 29, will be eligible for the refund.
Orders that are not shipped and confirmed by Wednesday, July 29 are not eligible for the Point Reward Project for Consumers using Cashless Payment. Note that, if confirmation of shipment is not sent, the order will be automatically canceled and become ineligible for the program even if shipment has been completed.What happens if an order is canceled?
If the order is canceled before fulfillment, the buyer will have the payment refunded automatically. There is no need for you to take any additional action.What happens if the buyer changes the payment method after placing the order?
If the buyer changes the payment method, the order date does not change, but if the payment method is changed to a method other than those eligible for the Point Reward Project for Consumers using Cashless Payment, then it will not be eligible for rewards.What happens if a buyer’s order status remains “On Hold” beyond June 30, 2020?
Even if the order status is “On Hold” status, if the order date was before June 30, 2020, and cashless payment was used, it is eligible for rewards.Do I need to take any additional action with respect to buyers in light of the termination of the Point Reward Project for Consumers using Cashless Payment?
No. You do not.Do I need to change any settings in light of the termination of the Point Reward Project for Consumers using Cashless Payment?
No. You do not.What should I do if a buyer asks me about this issue?
Please direct the buyer to Amazon Customer Service.
Amazon Customer Service< br/>https://amazon.co.jp/contact-us/ref=blurb_cu
Related link:METI News Release Funding support for the introduction of cashless payment